Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive,Service Advisor,Service
  • Published: 03-28-2026
  • Salary: 2687 - 7500 Per Month
  • Job Location: Hanford, California, United States
Job Description:

About Freeway Toyota - Hanford

Freeway Toyota - Hanford is part of the Victory Automotive Group, a family-owned company operating since 1997 with over 40 locations nationwide. We are committed to delivering exceptional service to our customers, employees, and communities. We foster a professional and supportive work environment focused on growth and customer satisfaction.

Job Details

  • Salary: From $2,687 to $7,500 per month
  • Job Type: Full Time
  • Location: Hanford, CA 93230

Position Summary

The Service Advisor acts as the main communication link between customers and service technicians. This role involves scheduling service appointments, explaining repairs and maintenance, and managing customer expectations to ensure a positive experience.

Key Responsibilities

  • Schedule service appointments in person or by phone, ensuring accurate diagnosis of issues.
  • Follow up on repair status and inform customers of any changes in timing or costs.
  • Recommend necessary repairs and maintenance, managing customer expectations throughout the process.
  • Verify that completed repairs pass quality control and road tests.
  • Stay updated on vehicle operations, warranties, recalls, and technical service bulletins.
  • Meet or exceed service level targets and ensure all paperwork complies with regulations.
  • Adhere to safety policies and participate in all required training and meetings.
  • Perform additional duties as assigned by management.
Job Requirements:
  • High school diploma or GED required.
  • At least one year experience at a dealership or large service facility preferred.
  • Valid and unrestricted driver’s license with a clean driving record.
  • Professional appearance and dependable work ethic.
  • Strong customer service orientation and safety awareness.
  • Basic computer and internet skills.
  • Excellent verbal and written communication skills.
  • Ability to read and understand technical instructions.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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